Regulatory Information


Hoyle Law Ltd is a limited company registered in England and Wales operating nationwide with Company Number 13289416 and VAT Number 419018214.

Hoyle Law Ltd is an ABS firm regulated by the Solicitors Regulation Authority, SRA Number 827721.  Our professional rules of conduct can be found at www.sra.org.uk/solicitors/standards-regulations/

Hoyle Law Ltd is insured by Sompo International, C/o Hera Indemnity Ltd, 70 Gracechurch Street, London, EC3V 0HR


Modern Slavery Statement


Definition

Hoyle Law Ltd considers that modern slavery encompasses:

• human trafficking

• forced work, through mental or physical threat

• being owned or controlled by an employer through mental or physical abuse of the threat of abuse

• being dehumanised, treated as a commodity or being bought or sold as property

• being physically constrained or to have restriction placed on freedom of movement.

Commitment

Hoyle Law Ltd acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015. 

Hoyle Law Ltd does not and will not, enter into business with any other organisation, including supply chains, which knowingly supports or is found to involve itself in slavery, servitude and forced or compulsory labour.

Hoyle Law Ltd. strictly adheres to the minimum standards required in relation to its responsibilities under relevant employment legislation in the UK.  No labour provided at Hoyle Law Ltd. Is obtained by means of slavery or human trafficking.


Terms and Conditions


Terms of Use

  • Use of this Website – Hoyle Law Ltd permits you to use this website so that you can find out what services we have to offer.  You may only use this site for lawful purposes and our Terms of Use.  We reserve the right to withdraw your right to use of this website.  By using this site you will be deemed to have agreed to these Terms and Conditions.

Copyright

  • Intellectual Property Rights – All intellectual property rights in this site are owned solely by Hoyle Law Ltd and are protected by copyright.

Provision of Information 

  • Contact Details – by providing your contact details you agree for us to contact you by SMS, telephone, email or post.  All information and data provided by you must be accurate and must not be misleading.

Privacy Policy/GDPR

  • We follow Privacy Policy and GDPR in handling information about you.  Please see our Privacy Policy (including our GDPR Statement).

Disclaimer of Liability

  • Legal Advice – the content of this website is for information purposes only and shall not constitute the provision of legal advice.  We accept no liability whatsoever to any user for any loss or damage arising out of or in connection with the use of this site.

Conditional Fee Agreement (CFA)

We work on a “No win, no fee” basis, also known as a Conditional Fee Agreement, as long as you cooperate, provide instructions and do not mislead us, in the event that your claim is unsuccessful, you will not have to pay us. However, you will be responsible for disbursements (fees we pay to progress your claim, such as medical reports/court fees) and your opponent’s legal costs.

To ensure that you are protected against paying any costs and you can proceed with minimum risk we recommend that you take out an After the Event Insurance (ATE) policy. If you win, this will be deducted from your costs. If you lose, the policy self-insures, pays itself off and also your liability for disbursements and your opponent’s legal costs. The policy is on a deferred basis, which means that it only needs paying when your claim has concluded.
Alternatively, if you have any form of Before the Event (BTE) Insurance, with your home, car insurance, credit cards or any other methods that include legal expenses cover, then you may not need ATE insurance and we can approach your BTE Insurer to see if they will indemnity us in relation to proceeding with your claim. However, we will have to check the level of cover and also if they will permit us to act – the terms may not be as advantageous as the ATE cover you can obtain.

In the event that you do not have any insurance to indemnity you, then if your claim is unsuccessful, you will be responsible for disbursements and your opponent’s legal costs which is why we recommend that you take out ATE cover, so that you are not exposed to the risk of having to pay any costs in the event that your claim is not successful, subject to the caveat above.

Contingency Fee Agreement

When we take your claim on, we will sign you up to a Contingency Fee Agreement which permits us to recover a 40% success fee for your Official Injury Claims (OIC) case.

Our hourly rates are:-
£255 including VAT per hour for a Legal Director,
£218 including VAT per hour for a solicitor
£177 including VAT per hour for a paralegal
£126 including VAT per hour for a trainee or equivalent


Hoyle Law Complaints


Client feedback and complaints

We are committed to providing a quality service to our clients.  We value feedback from clients because it helps us to improve our service. If you do not feel that you are receiving excellent client service or that something could be improved, please do tell us about it.  If we have fallen short of the high standards which we have set for ourselves then we would like the opportunity to put it right. 

What do I do if I have feedback or a complaint?

If you have a complaint, at first it would be helpful if you could discuss any feedback or concerns which you have about our service or how it might be improved with the lawyer/fee earner dealing with your matter.  If the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious nature that you do not feel comfortable raising it with your lawyer, then you may discuss this with our complaints partner as a complaint under this policy.  please contact us with all the details.  

  • In writing to: Catherine Smith at Culina House, Stretton Green Distribution Park, Langford Way, Appleton Thorn, Warrington WA4 4TQ
  • By email to Catherine.Smith@hoylelaw.co.uk
  • By telephone on 01925 358 461

It would help us if you could let us know:

  • Why you feel dissatisfied with the service which you have received
  • How you would prefer to be contacted about your complaint
  • If there is anything in particular which you would like us to do to resolve your complaint

If you would prefer not to email details of your complaint in this way, then please call us on 01925 358 461 to discuss the best way to get an understanding of your concerns.  

What happens after I have made a complaint to you?

We will: 

  • Aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the complaint in writing.

If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business

  • Log your complaint on our central complaints register
  • Investigate the concerns raised.  Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint

Within four weeks of receiving a complaint, we will send you a final response to confirm the outcome of the investigation into our concerns.

In exceptional circumstances it may be necessary to extend these timescales, but we will try to agree any variations with you first. If after eight weeks at the latest we are still not in a position to give you a final response, we will give you reasons for the further delay and indicating when we expect to be able to provide a final response and remind you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay. 

If you remain unsatisfied after 8 weeks at the latest, we will always ensure that you are reminded at that time of how to make a complaint to the Legal Ombudsman if you are eligible to do so.

What might the outcome of my complaint be?

We very much regret any dissatisfaction which our clients experience and will not hesitate to apologise to you where our service has fallen below our high standards.  We may also agree we will provide you with fair compensation for any acts or omissions for which we are responsible.  We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.  

What if I remain unsatisfied?

If you are not satisfied with our decision regarding a complaint about us, you may be entitled to complain to the Legal Ombudsman about our service.  This service is not available to all clients however such as large businesses.  The Legal Ombudsman generally expects clients to follow a firm’s internal complaints procedure first.  You can find further information at www.legalombudsman.org.uk you write to the Legal Ombudsman at: 

Legal Ombudsman 
PO Box 6806
Wolverhampton
WV1 9WJ

or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333.  If you wish to raise a complaint with the Ombudsman then you should not delay bringing it to their attention once our own complaints process has concluded as there are some time limits on when this must be done.  For example, normally you must raise a complaint with the Ombudsman within six months of the firm’s own final decision on how to resolve your complaint. 

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The SRA Standards and Regulations can be found here https://www.sra.org.uk/solicitors/standards-regulations/
Visit their website https://www.sra.org.uk/consumers/problems/report-solicitor/to see how you can raise your concerns with them.


Privacy Policy


Background

This policy applies between you, the user of this website and Hoyle Law the owner and provider of this website. This policy applies to our use of your data collected by us.

Policy scope

This policy applies only to the actions of Hoyle Law and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

Data

In order to operate as an employer and to provide legal advice and services we obtain, store, and use personal information about clients, staff and others.

In broad terms we hold information about our staff, unsuccessful job applicants, the staff of our business contractors and partners, clients, experts, counsel, Courts, government bodies and agencies, unconverted client enquiries, potential clients and other individuals connected to client case.  

Data collected of subjects under 18 (Minors)

We only collect data from under 18-year-old persons when necessary, and in 100% of cases will always deal with a responsible, directly related, litigation friend that must be an adult.

Data storage and security

Data security is of great importance to Hoyle Law and to protect your data we have put in place suitable procedures to safeguard and secure data collected via this website in accordance with the principles of the General Data Protection Regulation (GDPR) 2018.   

We store most of our information electronically, but this does not involve data being moved outside of the EEA.  Where this becomes necessary and for those countries which have not been specifically approved for such purposes under article 45 of the GDPR, we are nonetheless satisfied that appropriate safeguards are in place for ensuring the security of this data and for ensuring enforceable legal rights for accessing this data (article 46 of the GDPR). We inform our clients within our privacy notice of data transfers outside of the EU.      

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of the data that you choose to send us electronically and sending such information is entirely at your own risk.

Data retention policy

Any personal data you submit will be retained by Hoyle Law for a maximum of 6 years, or until your policy with us has ended, unless we are obliged or permitted by law to do so.

The GDPR provides the following rights for individuals:

  1. Right to be informed

You have the right to be informed about how we use the information you have provide us with. This is covered within this Privacy Policy and is available to request

  1. Right of access

You have the right to access all personal data that we hold about you. To access such information, we request that you provide us with a Subject Access Request

  1. Right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete. We will respond within one month

  1. Right to erasure

You have the right to erasure in certain circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed
  • When you withdraw consent
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing
  • Your personal data must be erased in order to comply with a legal obligation
  • We may refuse to comply with a request for erasure in rare circumstances such as in the event of exercise or defence of legal claims.
  1. Right to restrict processing

You have the right to block or suppress processing of your personal data. When processing is restricted, we are permitted to store your personal data but not further process it. We will retain just enough information about you to enable that the restriction, as directed by you, is respected in the future

  1. Right to data portability

have the right to request the movement, copy or transfer of your personal data easily from us to you or your requested destination, in a safe and secure manner

  1. Right to object

Processing based on legitimate interests or direct marketing

  1. Right to complain

You have the right to complain to us if you feel your data has been processed incorrectly, been misused or we have not met your data processing expectations. How to complain? Please see our complaints policy on this website.​​

Hoyle Law may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal data provided by users of this website.

​Any data used by such parties is used only to the extent required by them to perform the services that Hoyle Law requests. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties shall be processed within the terms of this policy and in accordance with (new GDPR regulations).​

This website may, from time to time, provide links to other websites. Hoyle Law has no control over such websites and is in no way responsible for the content thereof. This policy does not extend to your use of such websites. Users are advised to read the Privacy Policy or statement of other websites prior to using them.​

In this policy the following terms shall have the following meanings:

“Data”

means collectively all information that you submit to Hoyle Law via the website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

“Cookie”

means a small text file placed on your computer by this website when you visit certain parts of the Website and/or when you use certain features of the website. Details of the cookies used by this website are set out in Clause 12;

“Hoyle Law”

means the company Hoyle Law authorised and regulated by the Solicitors Regulation Authority. Hoyle Law Ltd is registered in England and Wales, Company Registration number: 13289416. VAT Number: 419018214..

“UK and EU Cookie Law”

means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

“User”

means any third party that accesses the website and is not employed by Hoyle Law and acting during their employment.

“Website”

means the website that you are currently using (https://www.hoylelaw.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Data protection and cyber security

We are committed to ensuring:

  • Efficient and effective use of the information which we hold
  • We handle information about clients and third parties fairly and responsibly, including in compliance with relevant legal requirements and the General Data Protection Rules and legislation (GDPR)
  • Our information is kept secure.

How we use personal data

In order to work with our clients and staff it is necessary to obtain their data, store and use their personal information.  This will include sharing it at certain points with other parties, for example, with opponents in the case of clients and tax officials in the case of employees.  It may also involve, in the case of working with clients, disclosing information where required to do so by law such as under anti-money laundering legislation and retaining a small amount of personal data after a file has been destroyed to comply with rules on conflicts of interest.

Upon receiving client enquiries, we may in the future contact those individuals via a newsletter or similar provided that we have a clear opt out option upon receipt of the communication.  We will provide the individual with clear information on how to opt out in the first of such communications at the latest (this is permitted under the GDPR Article 21.4).  

We do sometimes work with sensitive personal data (i.e. race or ethnicity, political opinions and trade union membership, religious beliefs, health, sex life and genetic or biometric data) which we hold.   When using this type of data, we are transparent with staff and clients about how such information is used and seek agreement to information being used in this way in the respective contracts.

For clients, working with this information will often be necessary in order to pursue or defend their legal matter.  In personal injury cases details of health must be processed for example. For staff this will typically be in order to comply with employment or equality legislation, namely around making reasonable adjustments and monitoring absences.  Using sensitive information to pursue legal claims or comply with employment legislation is permitted under GDPR.  

Risk assessment

In accordance with ICO guidance we have made an assessment of the risks posed to the information which we hold.  In particular, we have assessed our information’s sensitivity, financial value and what damage or distress could be caused if there was a security breach (e.g. if the information was destroyed, corrupted or improperly accessed by a third party).  We have also considered the nature of our business and our working environment.  Having done so, we have assessed the work across our firm as posing a moderate risk. The reasons for this are as follows:

  • As a law firm we recognise that our operations automatically carry a certain level of risk in that we will handle personal and business affairs on a confidential basis. Particularly hackers may be interested in obtaining client information and certainly banking information
  • We do not generally hold very sensitive information but will from time to time hold some sensitive personal data as defined in data protection rules 
  • We would not generally expect to hold especially sensitive information relative to other law firms such as information affecting national security
  • Our firm is led by senior experienced qualified lawyers with significant experience of protecting confidential information
  • We operate on a broadly paperless basis which we believe helps reduce the risk of an information breach
  • There is a low risk of fire, flood, electricity being cut off or another similar major incident and have a contingency plan in place in the unlikely event that such a situation arises
  • We rarely share personal information and in particular the more sensitive categories of information outside of our business
  • Personal information is not shared outside of the EU.

Our Information Officer (or Data Protection Officer) oversees GDPR compliance and best practice including:

  • Promoting good data protection knowledge and best practice in the business including ensuring that there is appropriate training
  • Monitoring compliance in practice including periodic audits
  • Providing advice on data protection impact assessments and monitor performance
  • Act as a point of contact for the ICO.

In terms of ensuring that our staff manage information safely and in accordance with the requirements of the GDPR, we have a policy on the standards expected when working with business information.  This includes:

  • Client confidentiality and data protection, including guidance on the data protection principles including use of information for specified purposes only and keeping information up-to-date and a procedure for processing subject access requests and the exercise of other rights under the GDPR
  • Information security and acceptable use policies, including standards on keeping information safe in the office, on the go and when working at home
  • Publicity policies, including a policy covering use of email, social media and adding content to our website
  • Bogus law firm and fraud risks, including the need to verify the identity of solicitors we work with and exercising great caution in the context of banking information
  • File retention and destruction
  • Training all staff on confidentiality, how to keep information safe and the requirements of the General Data Protection Regulation (GDPR) as far as this is relevant to their role.  There is induction training for all new staff and rolling refresher training every 2 years.

In addition, we work hard to make sure that our infrastructure and processes as a business maintain the security of our information. We have obtained expert input from our IT team in ensuring best practice in the following areas:

  1. Encryption of devices such as laptops
  1. Anti-virus and anti-malware software
  1. Firewalls
  1. Disaster recovery systems and backups
  1. Software updates / patching
  1. Secure remote connections i.e. a VPN (virtual private network).

Patches / software updates will be deployed without delay and if IT assets need to be disposed of we will make use of a reputable contractor for this purpose who are ISO27001 or equivalent certified.

Privacy notices

We are registered with the ICO and provide a privacy notice to every client within our standard terms and conditions to explain how we use their information including:

  • Who we are
  • The contact details for our information officer
  • How we propose to process the information we are gathering (including identifying the third parties with whom we typically will be sharing information)
  • Why we are proposing to use it in this way
  • What condition we are relying upon to use information in this way.  Where we rely upon consent, we will highlight the right to withdraw consent.  Where we need the information to comply with the law or to deliver the contract for services to the client, we will explain that we may not be able to act in the matter without receiving the necessary information.  For marketing which relies upon the ‘legitimate interests’ condition we specifically explain that we make use of established relationships to raise awareness of changes and services which we feel may be of interest
  • Whether information is to be transferred outside of the EU and, if so, upon what safeguards or other grounds we rely in order to do this 
  • How long their information will be stored for, including our right to retain papers in order to exercise a lien and to demonstrate a legally admissible record at a later date of the work we have performed should it be necessary to do so
  • A reminder of the rights to access information, have it rectified or erased and where applicable to have it delivered in a ‘portable’ format such as a CSV file
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) about how personal data has been handled
  • Details of any automated decision-making processes which we make use of (which we do not anticipate currently).

While we acknowledge that under the GDPR, privacy notices should also be given to individuals whose personal data we hold because it has been given to us by someone else, such information is held confidentially and is privileged.  For example, a client may give us information about other individuals connected to their legal matter, but this will typically be confidential and privileged.  As such we would not be required to provide such a privacy notice under the GDPR (Article 14.5(d)).  In other cases, we will however take steps to provide the necessary information about how we handle personal data to other individuals within a reasonable time period of receiving it and in any event within one month (Article 14.3).  

Our website

We take care to ensure that our website is secure, up-to-date, does not infringe copyright and is compliant with SRA requirements and applicable accessibility standards.  

Our website provides appropriate information to users on privacy and cookies.

Identity theft and bogus law firms 

Our COLP (Compliance Officer for Legal Practice) is responsible for considering SRA guidance on bogus law firms and fraud in the context of our business and staying up-to-date with scam alerts and trends.  In response to this, they have identified:

  • A requirement to verify the authenticity of unknown law firms which we work with (together with clear guidance on how to do so)
  • Guidance on the warning signs of bogus law firms; and
  • Set out a procedure of oversight where issues arise.

Trends or alerts which pose a particular risk to us will be shared by our COLP with colleagues in a particular department or throughout the firm as appropriate.

In order to minimise the risks of identity theft, a member of staff periodically:

  • Conducts internet searches against the name of our firm and our senior lawyers to check whether our identity is being misused; and
  • Checks our authorisation on the Law Society Find a Solicitor web service to ensure that the details remain accurate and up-to-date
  • Keeps a record of these checks.

Changes to this policy

Hoyle Law reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the policy on your first use of the website following the alterations.

How to contact us regarding this policy

You can contact us via our web site contact us page, or via telephone or via post at our address.


Credit Hire Claims


Credit hire vehicles may seem convenient when your own car is being repaired after an accident. The hire car company liaises with the at-fault party’s insurance provider, passing the hire charges onto them.

Unfortunately, the at fault-insurer may refuse liability, leaving you to foot the bill.

We believe that you shouldn’t have to pay if you weren’t at fault. That’s why we provide a high-quality, specialist service for non-fault claims. Working on a no win, no fee basis, we settle claims as quickly as possible with the aim of getting the best deal for you.

Give our friendly team a call today, for more information on how to begin your claim.






    Date of Accident (required)


    If you were involved in a road accident that wasn’t your fault, a Credit Hire Organisation (CHO) may provide you with a temporary replacement vehicle. The CHO funds this hire car while your vehicle is being repaired. They then attempt to claim the hire charge back from the at-fault party’s insurance provider.

    This is when an accident management service provides you with a high-quality replacement vehicle following a road accident. They will also take care of any repairs for you.

    A courtesy car is a temporary replacement vehicle provided to you by your garage or insurer during the repair of your own car. A credit hire car is a vehicle provided by a CHO after an accident that wasn’t your fault. The hire charges are then passed onto the at fault party’s insurer. A credit hire car should be more suited to your needs while your own vehicle is out of action, where a courtesy car is usually a smaller vehicle which may not.

    Ordinarily, a credit hire car should be returned to the CHO the same day the driver’s own car is handed back fully repaired. Alternatively, it should be returned within 7 days of receiving a cheque from insurers for the pre-accident value (PAV) of their vehicle.


    Personal Injury


    If you’ve been injured in a public place and it wasn’t your fault, you may be eligible for compensation.

    We understand that personal injury of any kind can be stressful, leading to physical and mental strain, as well as financial difficulty.

    Our experienced, SRA-regulated team are happy to provide expert legal advice and assistance for a variety of personal injury claims on a no-win, no-fee basis.

    At Hoyle Law, we aim to provide our customers with support when it’s needed the most.

    Because we understand that being involved in a road traffic accident can be traumatic, both mentally and physically; we offer the best no-win, no-fee legal support, to help you regain confidence and receive the compensation you deserve.

    If you’ve been involved in a car accident, our friendly team is ready to help you take the first step toward making a claim. We’ll take a look at your case and let you know how we can help.


    Start claim





      Date of Accident (required)

      As a motorcycle driver, you have the freedom that most vehicle owners don’t. You’re also incredibly vulnerable. Often motorbike accidents aren’t the fault of the motorcyclist, but of other road users failing to notice them.

      If you’ve been involved in a motorbike accident, let our friendly team review your case and advise you on how to make a claim. Our no-win, no-fee legal support can get you the compensation you need to continue to enjoy your freedom.


      Start claim





        Date of Accident (required)

        We understand that as a cyclist, you want the confidence to feel safe on the road, free of potential hazards and the carelessness of other road users. Our no-win, no-fee legal support offers a risk-free approach to compensation, giving you the peace of mind needed to feel safe on the road again.

        If you’ve been involved in a bicycle accident that wasn’t your fault, our friendly team are here to offer you the support and legal expertise you require. Just pick up the phone and we’ll be happy to talk you through our claiming process.


        Start claim





          Date of Accident (required)

          Pedestrians face many unpredictable or hidden dangers. From careless driving to unsafe walking surfaces – no matter who you are, you have a right to feel safe and free from danger.

          If you’ve been hurt or injured as a pedestrian, our friendly team are here to review your case and check whether you’re eligible to make a claim. Hoyle Law’s expert solicitors offer no win, no fee legal support, giving you a risk-free approach to claiming compensation.


          Start claim





            Date of Accident (required)

            In public places, we often pay enough attention to our surroundings to stay free from hazards. There are times, however, when accidents simply aren’t our fault. Slips, trips, and falls are often a result of carelessness and incorrect safety measures. Hoyle Law wants to ensure you that if you’ve been injured in a public place, we are in your corner.

            If you’ve been injured as a result of an accident in a public place, our friendly team are here to provide expert legal support and guide you towards making a claim. We work on a no-win, no-fee basis, offering a risk-free approach to the compensation needed to improve your quality of life.


            Start claim





              Date of Accident (required)


              You can claim for any form of pain or suffering. This includes loss of earnings, future loss of earnings, damaged clothing, travel costs, and help from family or equipment that you’ve had to buy due to your injuries.

              Most personal injury court proceedings must be started within 3 years of the accident date. However, some claims are subject to a shorter limitation period.

              In most cases, you would need to provide medical evidence in report form to prove that your injury was caused or at least contributed to, by the accident. This report would also be used to assess the value of your claim.

              Below is an example of a typical claims process conducted by us:

              • Work out who was responsible

              • Gather evidence

              • Assess your injuries

              • Arrange medical care

              • Review recovery

              • Work out your compensation amount

              • Reach a settlement

              • Compensation payment

              A typical claim period is approximately 6-12 months. This is if liability is accepted by the treatment or care provider immediately. If liability is disputed and for complicated claims, it may take between 12-18 months.

              We work on a “No win, no fee” basis, also known as a Conditional Fee Agreement (CFA) as long as you cooperate, provide instructions and do not mislead us, in the event that your claim is unsuccessful, you will not have to pay us. However, you will be responsible for disbursements (fees we pay to progress your claim, such as medical reports/court fees) and your opponent’s legal costs.
              To ensure that you are protected against paying any costs and you can proceed with minimum risk we recommend that you take out an After the Event Insurance (ATE) policy. If you win, this will be deducted from your costs. If you lose, the policy self-insures, pays itself off and also your liability for disbursements and your opponent’s legal costs. The policy is on a deferred basis, which means that it only needs paying when your claim has concluded.
              Alternatively, if you have any form of Before the Event (BTE) Insurance, with your home, car insurance, credit cards or any other methods that include legal expenses cover, then you may not need ATE insurance and we can approach your BTE Insurer to see if they will indemnity us in relation to proceeding with your claim. However, we will have to check the level of cover and also if they will permit us to act – the terms may not be as advantageous as the ATE cover you can obtain.
              In the event that you do not have any insurance to indemnity you, then if your claim is unsuccessful, you will be responsible for disbursements and your opponent’s legal costs which is why we recommend that you take out ATE cover, so that you are not exposed to the risk of having to pay any costs in the event that your claim is not successful, subject to the caveat above.

              At Hoyle Law, you will never be expected to pay any fees upfront.
              When you win your Road Traffic Accident (RTA) claim, we will deduct a success fee of between 25-40% (depending on the value of your injury) of your compensation to pay our legal costs.
              If your claim proceeds via the OIC portal, we do not get paid any legal costs by your opponent.
              If your claim proceeds via the Ministry of Justice (MOJ) portal, we will only recover limited legal costs.
              If your claim is fast track or multi-track, your success fee is capped at 25%.


              Careers

              Join our Team

              Do you have a proven track record working in a fast paced, target-driven environment and fancy the challenge of joining a growing law firm? Be part of Hoyle Law and you’ll have a rewarding career with a wide range of benefits as well as personal and professional development.


              New vacancies coming soon!

              Vacancies will soon be available.


              Legal Administrator

              We are now recruiting for a Legal Administrator to join our fast-paced and friendly team. This a great opportunity for somebody beginning a career in the legal sector.

              Read More

              Recoveries Negotiator

              As Recovery Negotiator reporting to our Recovery Manager your overall responsibility will be to proactively manage a caseload of claims to recover debt from third party insurance companies

              Read More

              PI Litigator Executive

              This is an exciting opportunity to join a new and rapidly expanding Personal Injury Law Firm based in Warrington, WA4 (Just off Junction 20 at Lymm services).

              Read More

              Contact

              Registered Office Address

              Hoyle Law Ltd
              Culina House
              Langford Way
              Warrington
              WA4 4TQ

                +44 01925 358 461

               info@hoylelaw.co.uk

               

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                Maintenance | Hoyle Law

                Welcome

                Hoyle Law is an established law firm with a professional. friendly approach to solving your case.

                Based in Cheshire, our experienced and highly skilled team specialise in personal injury, accidents at work, clinical negligence, mis-sold car finance, fraud, scam and credit hire claims.

                We know that it isn’t always easy to make a phone call, fill in complicated paperwork or understand technical details – especially after suffering distress or loss.

                Choosing Hoyle Law means choosing a law firm that invests itself in our customer’s needs. Every step of the way, we’re here to listen and to guide you towards the outcome you deserve.


                Contact

                Phone
                01925 358 461

                Email
                info@hoylelaw.co.uk

                Address
                Stretton Green
                Langford Way
                Warrington
                WA4 4TQ

                Business Hours

                Monday: 09:00 – 18:00
                Tuesday: 09:00 – 18:00
                Wednesday: 09:00 – 18:00
                Thursday: 09:00 – 18:00
                Friday: 09:00 – 18:00
                Saturday: Closed
                Sunday: Closed